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Laptop Repair

Union Square Computers offers a full range of laptop repair services in Hickory, NC. Whether you use your laptop for work or play, USC understands that you want your laptop back as quickly as possible, which is why we offer same day and next day repair services. Contact us to see how we can help get your laptop up and running.

Laptop LCD Repair

Had an accident and shattered your laptop's LCD screen? Union Square Computers can replace the bad screen with a new one. Another common laptop problem we find is that the screen inverter fails - you will see a faint image but the screen doesn't light up. We can tell the difference between the two problems, saving you money in the process.

Laptop Hard Drive Replacement

Union Square Computers knows that your laptop is important to you, but so is the way that you use your computer.

It can take days to find and reinstall all of your programs. If your hard drive is failing or you need to upgrade to a larger size, Union Square Computers will clone the hard drive. This will make an exact replica of all of your programs and data, meaning you can get back to work faster.

Laptop Power Jack Repair

One of the most common points of failure on a laptop is the DC power jack. If you need to wiggle the power cord after pluggin in the adapter to get your laptop to charge, either the laptop power adapter is damaged or the jack inside of the laptop has separated from the motherboard.

USC will test your laptop's power adapter free of charge to determine if it is putting out the proper voltage. We carry a wide selection of original HP, Dell, Toshiba, Apple, Acer, IBM, Compaq, Lenovo and Targus AC adapters at a fraction of the price of any local competitor.

Union Square Computers keeps replacement jacks for many laptop makes and models in our inventory. In many cases we can offer same or next day turnaround. Call us at 828.328.6688 to see if we have the jack for your laptop in stock.

Laptop Troubleshooting

While USC can repair your laptop, you may be able to diagnose & fix it yourself. Here are some simple laptop troubleshooting tips that may help you save time and money.

DISCLAIMER: Try these tools and techniques at your own risk. Union Square Computers is not responsible for injuries or laptop damage that may occur. If you are uncomfortable with these tools and techniques simply bring us your laptop so that we can fix the problem.

Laptop won't turn on

  • Try a different power outlet.
  • Disconnect the power and pull the battery. Reconnect power and try turning the laptop on with the battery removed.
  • If you have a multimeter, test the AC adapter for voltage output. You can tell what voltage the adapter should be putting out by looking on the adapter. A variance of more than 5%, or voltage output that jumps around is indicative of a bad adapter. Be careful: electricity is your friend but can severely hurt or kill you.
  • Does the pin inside the power jack or the jack itself wiggle? If so you have a bad jack that needs to be resoldered or replaced. Contact us to make an appointment.

Laptop turns on but will not boot

  • Try ejecting any USB sticks, external hard drives and CD/DVDs that are in the computer.
  • Virus or spyware infection is the most common cause for non-boot situations. Try hitting F8 to go into Safe Mode, then try running some of the free antivirus utilities that we recommend. *Note: Not all programs can be installed in Safe Mode* If you still cannot get Windows to boot then feel free to make an appointment with us.
  • Hard drive failure is imminent or has occurred. You can try reading SMART data and scan for errors using HDAT2, using an Ultimate Boot CD. *WARNING: You can easily corrupt your data using this tool. If you are unsure of how to use it PLEASE DON'T USE IT. Contact us and we will check your hard drive for you.

Laptop won't charge

  • Do you have to wiggle the power jack around to get your laptop or netbook to work? Then the jack needs to be resoldered or replaced. Not only will you damage your laptop's motherboard, but you can also cause an electrical fire operating your laptop like this. We stock many of the most commonly used jacks and in many cases can offer same-day turnaround. Call us for details at 828.328.6688.
  • Do you have a Dell or Lenovo laptop? Some models need an exact AC adapter replacement in order to charge the battery. Universal adapters will not work in this case. We stock a variety of OEM adapters - contact us to see if we have your adapter in stock.
  • If you have a multimeter, test the AC adapter for voltage output. You can tell what voltage the adapter should be outputting by looking on the adapter. A variance of more than 5%, or voltage output that jumps around is indicative of a bad adapter. Be careful: electricity is your friend but can severely hurt or kill you.

Laptop wireless suddenly stops working

  • Check the side or front of your computer for a wireless switch, and make sure it is turned on.
  • If your laptop doesn't have a switch, look for the wireless hotkey on the keyboard. This is usually the Fn key and F2, though varies from model to model. Look on your keyboard for the wireless icon, or find the laptop manual on the manufacturer's site to determine what the hotkey combination is.
  • Try cycling power on your wireless router and modem to restart them. This would be a good time to reboot your computer too. Wait about three minutes and try again.
  • Is the 'internet' light on your modem dark? If so then call your internet service provider to see if there is an outage in your area.
  • Try updating your laptops BIOS and wireless drivers.
  • You may be infected with a virus or malware. Try running the free antivirus utilities we recommend.

Laptop runs very hot

  • Check the manufacturer's website for updated BIOS. Most common models are listed on our drivers page. Occassionally this may fix the issue.
  • Check BIOS settings for performance and cooling options. Adjust as necessary.
  • Using canned air and a shop vac, clean the air intake ports of dust and debris.
  • If you don't ever hear cooling fans blowing inside then they may have stopped working. You shouldn't operate your laptop in this state as it may permanently damage your system. Fan replacement is necessary.
  • Bad product design is the cause of some laptops running hot, so your only option at this point is to manage the heat, which over time can damage your laptop. You may want to use a notebook cooling pad to circulate more air. This will help prolong the life of your laptop.

Laptop screen flickers or goes dark after turning on

  • This is probably the screen inverter failing. It needs to be replaced.
  • If you can see the image very faintly under bright light then the LCD backlight has burned out. Unfortunately the back light is an integral part of many LCD panels, so the whole LCD needs to be replaced.
  • You may have inadvertently changed the default monitor that Windows wants to use on your laptop. Press Fn+F4, or whichever "F" key has a picture of a video monitor on it. Consult your laptop manufacturer's website if you do not see this key.