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iPad & iPad Pro Repair

If you purchased your tablet before October 1st, 2016, or if you have accidentally damaged it (which isn't covered by AppleCare's Terms of Service), then consider Union Square Computers for your iPad repair. You will find that our repair price is a fraction of the cost of a new unit, plus you will avoid the hassle & expense of having to drive to one of the stores in Charlotte.

The touch screen glass and aluminum case do a great job of protecting your iPad from every day use and abuse. But accidents do happen. The most common repair we perform is iPad touchscreen glass digitizer replacement. Occassionally the damage is more extensive and the aluminum frame needs body work to get the buttons to work again. Occassionally the LCD underneath of the glass is damaged as well. After hundreds of discharge and recharge cycles a new battery may be necessary. Union Square Computers offers quick turnaround time on all of these iPad repairs.

USC keeps most iPad parts in stock and can offer next day service on a variety of repairs. Please contact us for details.

iPad Troubleshooting

You may be able to resolve some problems yourself.

DISCLAIMER: Try these troubleshooting steps at your own risk. Union Square Computers is not responsible for injuries or damage that may occur. If you are uncomfortable performing any of these steps then stop; simply contact us so that we can fix the problem.

First things first: Checking for Updates

Apple has released a number of updates to iOS, the iPad's operating system, which fix some bugs and add features to your device.

To check for iOS updates you will need a PC or Mac running an up-to-date version of iTunes. Next, connect your iPad to a USB port on your computer. If you are having USB problems, try our USB troubleshooting tips below. After you are connected to your computer, click "Check for Update" in iTunes to see if an update is available for your device.

iPad won't turn on

Perform a reset. Press the Sleep/Wake button and the Home button simultaneously for around 15 seconds to see if you can get the tablet to start.

iPad charges slowly when plugged into a USB port

This is normal, since a USB port supplies around 5V while the AC adapter supplies 10V. To complicate matters, not all USB ports deliver a uniform amount of power. You may even receive a "Not Charging" message when charging your iPad on certain computers. You might get lucky by trying the USB ports on the back of the computer, as opposed to the USB port on your keyboard or ports on the front of your computer. If this doesn't do the trick, consider purchasing an additional AC adapter.

iPad won't connect to wireless network

Try turning your device off by holding the Sleep/Wake button for a few seconds until you see the power off option. Slide to power off, then restart the unit by pushing and holding the Sleep/Wake button again. If you still have problems you might want to restart your wireless router and cable modem as well, as this can sometimes resolve wireless problems.

iPad won't hold a charge

There are a couple of potential fixes for this issue if your device is less than one year old.

The first thing you want to try is to charge your tablet to 100%. Then you want to hold the Sleep/Wake and Home buttons simultaneously for about 15 seconds until you see the Apple logo. At this point you have performed a "soft reset," which recalibrates your battery and will hopefully extend your battery life.

If this doesn't work, try charging to 100%. Use your tablet as you normally would throughout the day until the battery is completely depleted and the iPad shuts down. Charge to 100% to see if your battery successfully recalibrated.

Keep in mind that after a few hundred charges (about 1 year of fairly heavy use) your battery's charge capacity may decrease by half. At this point you likely need a new battery.